Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must initiate the return process within 30 days of receiving your order. Items that show signs of wear or damage will not be accepted for return. If you have received a defective or incorrect item, you must notify us within 7 days of delivery to qualify for a return.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to process your return request. You must follow the provided instructions to ensure your return is accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be liable for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable, and only the cost of the item will be refunded.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return the original item. This ensures that you receive the correct item in a timely manner.
International Returns
If you are returning an item from outside the country, please be aware that customs duties and taxes may apply. These costs are the responsibility of the customer. Ensure that you mark the package as a return to avoid additional charges. We recommend checking with your local customs office for specific requirements regarding international returns.
Contact Information
If you have any questions or concerns regarding our Return and Refund policy, please contact us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow up to 3 business days for a response to your inquiry.